Rate card – Cost of Service

Technical Support

20$
/task
Remote Intervention
Weekdays : Monday Till Friday.
From 9am to 5pm (GMT +2).
Access via Anydesk or Teamviewer.
Call via Whatsapp or Google Meets.
Software Installation (Only Licensed Apps)
Windows OS & MacOS Full Support.
Microsoft Office troubleshooting.
System performance optimizing.
Viruses/Malware Cleaning.
Outside Working Hours = 40$/task
Weekends & Holidays = 60$/task
60$
/1hour
On-site Intervention
Weekdays : Monday Till Friday.
From 9am to 5pm (GMT +2).
Hardware installation (RAM, Disks, Printers..).
Antivirus Installation.
OS Installation.
Windows Disaster recovery.
Cloning Services.
System Updates and Upgrades.
Internet/Firewall Config.
Network & CCTV Installation.
Additional Working Hours = 30$/hour
Outside Working Hours = 80$ First Hour + 40$ Extra Hour
Weekends & Holidays = 100$ First Hour + 50$ Extra Hour

Contracts & Services

1. IT Infrastructure Management

  • Server setup, optimization & lifecycle management
  • Network design, VLANs, firewalls, VPNs
  • Wi Fi optimization & roaming (MikroTik expertise)
  • Backup, archiving & disaster recovery planning

2. IT Support Services

  • Network security & secure remote access (VPN, MFA)
  • Windows, server & software patch management
  • On site & remote technical support
  • Phone support & IT helpdesk assistance
  • Remote troubleshooting & intervention
  • Remote backup verification & system monitoring

3. Cybersecurity Services

  • Firewall configuration & hardening
  • Endpoint protection & malware prevention
  • Security audits & vulnerability assessments
  • Email security (SPF, DKIM, DMARC, anti spam)

4. Cloud & SaaS Integration

  • Microsoft 365 setup & management
  • Google Workspace integration
  • Cloud storage & collaboration tools
  • Identity & access management

5. Monitoring & Preventive Maintenance

  • Resource monitoring (CPU, RAM, disk, bandwidth)
  • Early warning alerts
  • Log analysis & anomaly detection
  • Automated maintenance routines

6. IT Documentation & Policy Management

  • Network diagrams
  • Password & credential management policies
  • Backup & retention policies
  • Disaster recovery procedures

7. IT Consulting & Strategy

  • Infrastructure planning
  • Cost optimization
  • Technology roadmaps
  • Vendor selection & evaluation

Cost of Services:

Low : 2 fixed visits per month + 1 visit on demand : 300$ / m

Medium : 4 fixed visits per month + 1 visit on demand : 520$ / m

High : 6 fixed visits per month + 1 visit on demand : 710$ / m

Website Development - WordPress / PHP / Mariadb-mySQL

2500$
Basic
Based on Template
Desktop & Mobile Design
Up to 10 custom pages
Initial Data Entry
One time Basic Design Amendments - Limited to Theme options
SSL Ready Website
Core maintenance for 1 year
Full documentation
Custom CSS / JS / HTML coding costs 50$ per request
4500$
Advanced
Based on Template
Basic Website Features
Multiple Language
Newsletter
Pop-ups
Advanced Forms
Up to 25 custom pages
Google Full Integration
Advanced Security
Speed Optimization
Custom Design Amendment - Limited to 10 pages
7500$
Premium
Based on Custom Design
Advanced Website Features
Design and Development from Scratch
Up to 50 pages
Images Adjustment & Optimization
Advanced E-Commerce Implementation (up to 100 products)
Payment Gateway integration
Bing Webmaster Configuration
SEO Implementation and Follow Up for 2 month
Cloudflare Integration